Help Topic Detail

OIT Help Desk

To better serve our students, faculty and staff we have partnered with an outside provider to offer 24/7 technical support by calling (585) 385-8016. The walk-up help desks, located in the Academic Computing Center in the basement of Kearney and the Learning Commons on the first floor of the library, are open:

  • Kearney K053-weekdays 7:30 a.m. to 10:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. when classes are in session.
  • Library main floor-weekdays 7:45 a.m. to 10:00 p.m., Saturday 9:00 a.m. to 5:00 p.m. and Sunday 12:00 p.m. to 5:00 p.m.

We are excited to offer the extended support hours and look forward to any feedback you can provide on your experience. If you have any questions regarding the 24/7 help desk support please contact the help desk at helpdesk@sjfc.edu or (585) 385-8016.

Our Mission

We are dedicated to providing consistent information technology support to the St. John Fisher College faculty, staff and students. We strive to be our customers’ advocate and single point of contact for all technology support issues in the face of rapidly changing technology as well as meeting and exceeding our customers’ expectations.

We will serve as a center of information technology support that aspires to provide reliable, creative solutions as well as empower and educate our customers with self-service tools.

Additional Resources/Links:


Student Help Desk Job Opening

The Office of Information Technology is currently seeking student workers for the Help Desk who possess the following skills:

Online Research - Problem Solving - Initiative/Inventiveness - Strong Oral & Written Communication - Customer Service - Detail Oriented - Work Independently

Student Help Desk Job Description

Requires a friendly personality who can provide technical assistance and interact with students, faculty, and staff. The ability to work with frequent interruptions and multi-task in a fast paced environment, while providing excellent customer service. Provide support and information on a multitude of topics. Intermediate knowledge of computers, Microsoft Office and college online services is required.

Work Schedule

If you can work at least 10 hours per week, enjoy helping others and are looking for professional work experience, the OIT Help Desk is the place for you!

The OIT Help Desk provides students with 20+ hours of paid training as well as continued on the job training.

Why work for OIT?

  • Gain career-related experience & knowledge
  • Learn Good customer service skills
  • Six graduate- obtained full-time positions!
  • Brownie points with your professors!
  • Employment recommendations

What is your roll?

You are the first line of defense and you represent the department of OIT. You will provide support to faculty, staff, and students by assisting our customers with their technology needs both on and off campus.

If you are interested in working for the OIT help desk, please fill out the online application ASAP!


Help Desk Staff

Introducing the friendly and courteous Help Desk team, ready to assist you!

Brenda Gilasso, Help Desk Coordinator Learning Commons Help Desk , first floor of library
From Left to Right: Brenda Gilasso, Help Desk Coordinator and Kelly Sullivan, Help Desk Analyst (not pictured)

Help Desk Student Worker of the Month: Marko

Student Workers:

Ben  Chloe  Christopher  Danielle
From Left to Right; Ben, Chloe, Christopher, and Danielle

Frederic  Jack  Jacob  Jenna
From Left to Right: Lauren, Jack, Jacob, and Jenna

Jess  Justine  Katelyn  Kevin
From Left to Right: Jess, Justine, Katelyn, and Kevin

Kimberly  Maddy  Marko  Matthew
From Left to Right: Kimberly, Maddy, Marko, and Matthew

Meghan  Melody Li  Taylor  William
From Left to Right: Meghan, Melody Li, Taylor, and William


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