Help Topic Detail
OIT Service Desk
To better serve our students, faculty and staff we have partnered with an outside provider to offer 24/7 technical support by calling (585) 385-8016. The walk-up service desks, located in the Academic Computing Center in the basement of Kearney and the Learning Commons on the first floor of the library, are open:
- Kearney K053-weekdays 7:30 a.m. to 10:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. when classes are in session.
- Library main floor-weekdays 7:45 a.m. to 10:00 p.m., Saturday 9:00 a.m. to 5:00 p.m. and Sunday 12:00 p.m. to 5:00 p.m.
We are excited to offer the extended support hours and look forward to any feedback you can provide on your experience. If you have any questions regarding the 24/7 service desk support please contact the service desk at firstname.lastname@example.org or (585) 385-8016.
We are dedicated to providing consistent information technology support to the St. John Fisher College faculty, staff and students. We strive to be our customers’ advocate and single point of contact for all technology support issues in the face of rapidly changing technology as well as meeting and exceeding our customers’ expectations.
We will serve as a center of information technology support that aspires to provide reliable, creative solutions as well as empower and educate our customers with self-service tools.
- Online Password Registration support
- Students get Gmail on your smart phone - Mobile Device Settings [pdf]
- Gmail Resources
- Online video tutorials, application support via Atomic Learning
Student Service Desk Job Opening
The Office of Information Technology is currently seeking student workers for the Service Desk who possess the following skills:
Online Research - Problem Solving - Initiative/Inventiveness - Strong Oral & Written Communication - Customer Service - Detail Oriented - Work Independently
Student Help Desk Job Description
Requires a friendly personality who can provide technical assistance and interact with students, faculty, and staff. The ability to work with frequent interruptions and multi-task in a fast paced environment, while providing excellent customer service. Provide support and information on a multitude of topics. Intermediate knowledge of computers, Microsoft Office and college online services is required.
If you can work at least 10 hours per week, enjoy helping others and are looking for professional work experience, the OIT Service Desk is the place for you!
The OIT Service Desk provides students with 20+ hours of paid training as well as continued on the job training.
Why work for OIT?
- Gain career-related experience & knowledge
- Learn Good customer service skills
- Six graduate- obtained full-time positions!
- Brownie points with your professors!
- Employment recommendations
What is your roll?
You are the first line of defense and you represent the department of OIT. You will provide support to faculty, staff, and students by assisting our customers with their technology needs both on and off campus.
If you are interested in working for the OIT service desk, please fill out the online application ASAP!
Service Desk Staff
Introducing the friendly and courteous Service Desk team, ready to assist you!
From Left to Right: Brenda Gilasso, Service Desk Coordinator and Kelly Sullivan, Service Desk Analyst (not pictured)
Service Desk Student Worker of the Month:
- Chloe Smith August 2015
- Taylor Zona September 2015
From Left to Right; Chloe, Christopher, Lauren, and Jacob
From Left to Right:
From Left to Right: Maddy, Marko, Meghan, and Taylor
From Left to Right:Ben B., Chris G., Jason, and Makenzi
From Left to Right: Nick R. and Vinny