Help Topic Detail

Computer Replacement/Upgrade Process

The Office of Information Technology manages the replacement and upgrade process for all laptop and desktop computers owned by the college. Fisher follows a three year replacement cycle for all computers. When a computer is due for replacement, it will be replaced by a similar computer. For example; if a faculty member has a laptop due for replacement it will be replaced with a laptop. If a staff member has a desktop but wants a laptop instead, the Fisher employee will need to submit a Technology Request Form for the change; the same process applies if an employee wishes to change from a PC to a Mac.  The reason for this is that the computer replacement program is funded by an annual budget that plans for “like for like” replacement.  Laptops are priced higher than desktop models and Macs are generally more expensive.  OIT makes decisions on standard computer models each year to maximize efficiency in deployment and support, which in turn enhances customer experience.

Every Fall Semester, the Office of Information Technology will post the replacement schedule on this webpage. When scheduling computer upgrades OIT will try to work around the individual faculty or staff member’s schedule since the upgrade can take several hours. When your upgrade is scheduled, OIT will send a Meeting Request.  Please contact the technician if the time is not convenient or if you need to reschedule the appointment.

What happens to my old computer? Recycling Electronics

Note- All new replacement PCs will be running Microsoft Windows 7 and Microsoft Office 2013. All new replacement Macs will be running MacOS 10.8 (Mountain Lion) and Microsoft Office 2011. All new replacement laptops (PC & Mac) will have their hard-disks encrypted.

If you have questions about the Computer Replacement process, please contact the Help Desk by calling 385-8016 or send an email message to the helpdesk@sjfc.edu.


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