Wellness Center FAQs
What are the Wellness Center's hours?
The Wellness Center is open during the fall and spring semesters Monday - Friday from 9 a.m. - 5 p.m. daily. Summer and school break hours can be determined by calling us at (585) 385-8280. Refer to our Hours & Location page for more information.
Who staffs the Wellness Center?
The Wellness Center is staffed daily by a nurse practitioner, an office manager, a full-time medical clerk, and a registered nurse. In addition, an M.D. is available four evenings a week and nurse practitioners are available daily. Two mental health counselors are available by appointment Monday through Friday.
What is the difference between a registered nurse and a nurse practitioner?
A registered nurse can triage and assess health problems, perform health assessments, teach and counsel on health issues and execute medical regimens are prescribed by M.D.s and nurse practitioners. A nurse practitioner is a registered nurse who has earned a special certification through additional education and experience. Nurse practitioners may diagnose, treat and prescribe within their specialty area of practice.
Who is the doctor in the Wellness Center?
Our physician is Dr. John Garneau, M.D. He has been working in the Wellness Center for 18 years. Dr. Garneau has a private internal medicine practice in the area. He works in the Wellness Center on Tuesdays, Wednesdays, Thursdays and Fridays. The doctor is available by appointment on those days from 5:00 PM until 5:45PM.
When are the nurse practitioners available?
We have two nurse practitioners. They are available daily by appointment. Nurse practitioners can diagnose and prescribe medications as necessary.
Can I come to the Wellness Center any time without an appointment?
While the registered nurse is available during the day for walk-ins except during lunch time and clinic hours; it is usually better to schedule an appointment by calling the Wellness Center at (585) 385-8280. Nurse practitioners and M.D.s see patients by appointment only.
Who has access to my medical file?
The only people who have access to your medical files are the medical staff of the Wellness Center. Each staff member of the Wellness Center is bound by the laws of confidentiality and has signed statements obligating them to keep all information confidential. All of your information is kept strictly confidential and is not shared with anyone else at the College or with your parents without your express written permission.
Why is there a long wait sometimes if I have an appointment?
Occasional waits cannot be helped due to the nature of the medical field. Emergencies may arise or the physician may be held up while providing care for the person before you. We ask for your patience in this area; be assured that you will be given the necessary amount of time when it is your turn to be seen.
Why did my friend get an antibiotic and I didn't?
Illnesses are caused by either bacteria or viruses. Viruses (like colds) do not respond to antibiotics. The symptoms of viruses can be treated only with over-the-counter medications, fluids, rest and time. Bacterial infections (like ear infections, sinus infections, bronchitis, pneumonia and urinary tract infections) are treated with antibiotics. The nurse practitioners or M.D. can diagnosis you and determine the correct course of treatment.
Does the Wellness Center do Rapid Strep Tests?
Rapid strep tests are available in the Wellness Center and will be done at the discretion of the provider. Not all sore throats are caused by the strep bacteria. In fact, most sore throats are viruses and cannot be treated with antibiotics. If the practitioner feels that a rapid strep test is indicated, your throat will be swabbed and the results will be available in five minutes. If it is positive, an antibiotic will be prescribed for you. The test can only be performed accurately if you have been sick for at least 24-48 hours. If you have recently had an infection treated with antibiotics, a rapid strep test cannot be performed as the results will be affected by recent antibiotic use.
What over-the-counter medications/items are available in the Wellness Center?
The Wellness Center provides the following items free of charge after being assessed by the nurse: Tylenol, Motrin, cough drops, cough syrup, sore throat lozenges, Sudafed, hydrocortisone cream, antibiotic cream, band aids and bandages, crutches (loan only), ace wraps, ice packs, hot packs, Benadryl, and condoms. These items are given at the discretion of the provider and all are given in 2 days supply amounts. In addition, cold packs are available which include hot cocoa, tea bags, disposable thermometers, cough drops, Ramen noodles, hand towelettes, etc.
Does the Wellness Center charge any fees for the services available?
Everything is free of charge at the Wellness Center with the exception of lab work. Any labs that are done and sent out will be charged to your insurance. You are ultimately responsible for any amount not covered by your insurance.
What birth control options are available at the Wellness Center?
Condoms are available free of charge and are kept in the waiting room. Birth control pills/patches etc. may be prescribed by a nurse practitioner after a complete exam. The practitioner will write the appropriate prescription for you to take to the local pharmacy for dispensing.
Does the Wellness Center have a pharmacy?
The Wellness Center does not operate a pharmacy. We do stock some common antibiotics for dispensing by the practitioners on an as needed basis. The Wellness Center has a program with Wegmans whereby a prescription can be called into the the Wegmans pharmacy at the Country Club store location, and they will deliver the prescription to the Wellness Center for you to pick up.
Does the Wellness Center do any testing for sexually transmitted diseases?
The Wellness Center will test for STDs by request after being evaluated by a nurse practitioner. The most common tests done are for Gonorrhea, Chlamydia and HIV. Gonorrhea and Chlamydia tests are done by either urine sample or cervical culture during a pap smear. HIV is done only by a blood draw. You are responsible for all charges for lab work sent out. All testing is kept strictly confidential and you must return to the Wellness Center (by appointment) for all HIV results (either negative or positive) and for positive results of other tests. Negative results for other tests may be given by either phone or email with your consent.
Does the Wellness Center give students notes to excuse them from class?
The Wellness Center does not routinely provide excuse notes for students who miss class due to illness or injury. For more information, exceptions to the policy, and a sample email to send to your professor if you must miss a class, please review the full Medical Excuse Policy [pdf].
Does the Wellness Center provide dental care?
The Wellness Center does not provide dental care. We can, however, give you the names of practices in the area where you may receive care.
Does the Wellness Center provide mental health counseling?
The Wellness Center has two full-time mental health counselors available by appointment. There is no charge for this service. To schedule an appointment, please call the Wellness Center at (585) 385-8280.
What happens if I get sick or hurt after the Wellness Center is closed?
If you have an emergency and you are off campus you should call 911 immediately. If your are on campus, Security can be contacted for an emergency, at (585) 385-8111. The security officers are all trained in first aid and carry a supply of first aid equipment with them. In addition, FONE MED is an on-call triage service (on-call RN) that is available to answer medical concerns that may arise when the Wellness Center is not open. The service is not for emergencies. FONE MED can be reached at 877-799-6838.
How do I contact someone at the Wellness Center?
If you need to contact someone at the Wellness Center you can find their information on the Staff page.