Work Orders

What's the Problem?

• General Work Orders: Something is broken in my room or I need to get my bed lofted, bunked, delofted, etc.
• Emergencies: I have a maintenance emergency
• Cable: I need help with my cable
• Computer: My computer is broken
• Laundry: A washer or dryer is broken
• Vending Machines: There is a problem with a vending machine

General Work Orders

PLEASE ONLY SUBMIT YOUR WORK REQUEST ONCE. You can check on your work request from the account that you create below.

1. Click here for Facilities Services.
2. Click the "Work Orders" link.
3. The organization number you need is 979482531.
4. Enter an email address that you check frequently.
5. If you are a first time user you will be prompted for some information.
6. Once you have entered the information you will be taken to the "New Request" page where you can submit your requests.
7. Complete Step 2 by entering the location details of the work order.
8. Complete Step 3 by selecting the problem type.
9. Complete Step 4 by giving a short but thorough description of the problem.
10. Move on to Step 6 by entering "support" as the password.
11. Click submit and your work order will be sent. You will then receive a "Request Receipt" at the email address you entered.

* At any time you can access this page and view the status of your work order by clicking on the "My Requests" tab at the top of the main screen after you log in

Emergencies

If you have an emergency situation in your room (example- actively flooding water) please contact the following:
Monday-Friday, 8:30am-2:30pm: 385-8281
All other times: The Office of Safety and Security at 385-8025

I have cable issues...

Please contact Time Warner at 756-5000.

I need computer help

If your Ethernet connection is not working, please contact OIT at 585-385-8016 or email the help desk.

Laundry Problems...

Please use the SJFC work order system to report problems with the laundry.

Vending Machines...

Please report vending machine problems to 1-800-283-6327.